Refund policy

We understand that buying mail-order can be filled with uncertainty. So that's why we have a 30-day satisfaction guarantee. If you find that you are not completely satisfied with your purchase, we will provide you with a full refund of the original purchase price of the returned items minus shipping charges.
If we have made an error or goods are faulty then we will cover all the shipping costs and refund you the postage incurred.
You must contact us before you make a return, as we need to approve a return first.
Goods must be returned within 30 days of receipt.
Goods must be supplied with the original packaging.
Goods must not show signs of fitting or use.
We are not responsible for damage or loss in the return post.
Do not contact the manufacturer or importer directly, we will look after you, that's our job, not theirs.
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The address for returning goods is Gone Biking Mad Ltd, 16 Freeland Park, Wareham Road, Poole, Dorset. BH16 6FH. England

CANCELLATION POLICY
Should you wish to cancel your order, simply email us directly at info@gonebikingmad.co.uk using the subject title "CANCEL ORDER" or use our Contact Us form, we will then cancel the order and issue a refund. ​